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RETURNS & EXCHANGES


If the product received is damaged or if you received the wrong article or color, sorry for that we will ask you to return it back and we will send you a new one without any additional cost.
We want you to be fully satisfied with every product that you purchase from our store. If you chose the wrong size or you are not satisfied with a product that you have purchased, you may return it within 14 days from arrival of the package. If you want another product in exchange, you need to go through the return procedure and then place another order.
Please note: personalized and discounted/archive items cannot be returned.

Returns | ITALY
Refund will be processed once we will receive the product and checked that the product is integer and has not been damaged. Shipping costs are paid by the customer. Return cost in Italy amounts to 10€
How to return your item: send an email to sales@chicca-lualdi.com including your name, address, and Order # : we’ll help you place the return and, where needed, place another order in exchange.

Returns | EUROPEAN UNION
Refund will be processed once we will receive the product and checked that the product is integer and has not been damaged. Shipping costs are not refunded. Return costs in EU amount to 18€
How to return your item: send an email to sales@chicca-lualdi.com including your name, address, and Order # : we’ll help you place the return and, where needed, place another order in exchange.

ORDER MODIFICATION
Once the order has been processed and confirmed we are sorry but we are unable to change it, in this case you will have to go through the return process once you receive your order.
For any other question email us at sales@chicca-lualdi.com